Privacy Policy
This Policy was last reviewed and updated in: December 2025
Aussie Lawn Specialists (‘we’, ‘us’, ‘our’) values and respects the privacy of the people we deal with. We are committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and other applicable privacy laws and regulations.
This Privacy Policy describes how we collect, hold, use and disclose your personal information, with respect to information collected from users who access our website at https://www.aussielawnspecialists.com.au ("Site"), or otherwise share personal information with us (collectively: “Users").
What is personal information?
“Personal information” means any information which may potentially allow your identification with reasonable means. In general terms, this includes information that personally identifies you either directly (e.g. your name) or indirectly.
When you use the Site or otherwise interact with us, you consent to the collection, storage, use, disclosure and other uses of your Personal Information as described in this Privacy Policy.
What personal information do we collect?
The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us. This information may include your:
● Name;
● Email Address;
● Phone Number;
● Residential or Street Address;
● Device Information such as; IP Address, Geo-location Data, Browser and Operating System.
You do not have to provide us with your personal information. Where possible, we will give you the option to interact with us anonymously or by using a pseudonym. However, if you choose to deal with us in this way or choose not to provide us with your personal information, we may not be able to provide you with our services or otherwise interact with you.
How do we collect your personal information?
We collect your personal information directly from you when you:
● Voluntarily provide us your personal details in order to register on our Site;
● Use or access our Site in connection with your use of our services;
● Interact with us over the phone;
● Interact with us in person;
● Apply for a position with us as an employee, contractor or volunteer.
Third parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties or through publicly available sources, for example, from traffic analytics vendors.
How do we use your personal information?
We may use the information we collect from you for the following purposes:
● Communicating with you and sending you notices regarding our services;
● Providing you with technical information and responding to any customer service issue you may have;
● To keep you informed of our most current updates and services;
● To market our websites and products (see more under "Marketing");
● Conducting statistical and analytical purposes, intended to improve the Site.
Disclosure of personal information to third parties
We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information for the purposes of:
● Hosting and operating our Site;
● Providing you with our services, including providing a personalized display of our Site;
● Storing and processing such information on our behalf;
● Serving you with advertisements and assist us in evaluating the success of our advertising campaigns and help us retarget any of our users;
● Providing you with marketing offers and promotional materials related to our Site and services;
● Performing research, technical diagnostics or analytics;
We may also disclose information if we have good faith to believe that disclosure of such information is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce our policies, including investigations of potential violations thereof; (iii) investigate, detect, prevent, or take action regarding illegal activities or other wrongdoing, suspected fraud or security issues; (iv) to establish or exercise our rights to defend against legal claims; (v) prevent harm to the rights, property or safety of us, our users, yourself or any third party; or (vi) for the purpose of collaborating with law enforcement agencies and/or in case we find it necessary in order to enforce intellectual property or other legal rights.
Transfer of personal information overseas
Some of the third-party service providers we disclose personal information to may be based in or have servers located outside of Australia, including in the United States. Where we disclose your personal information to third parties overseas, we will take reasonable steps to ensure that data security and appropriate privacy practices are maintained.
How do we protect your personal information?
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. We take great care in implementing and maintaining the security of the Site and your information. We employ industry standard procedures and policies to ensure the safety of the information we collect and retain, and prevent unauthorized use of any such information, and we require any third party to comply with similar security requirements, in accordance with this Privacy Policy. Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorized access or abuse our Site, and we make no warranty, express, implied or otherwise, that we will prevent such access.
Online activity
Cookies
The Aussie Lawn Specialists website uses cookies. A "cookie" is a small piece of information that a website assigns to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enable automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services.
We do not use cookies to identify you, just to improve your experience on our website(s). If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website’s functionality may be affected.
Website Analytics
Our website uses Squarespace Analytics to help us better understand visitor traffic, so we can improve our services. Squarespace Analytics collects information such as how often users access the Site, what pages they visit when they do so, etc. We use the information we get from Squarespace Analytics only to improve our Site and services. Squarespace Analytics collects the IP address assigned to you on the date you visit sites, rather than your name or other identifying information. We do not combine the information collected through the use of Squarespace Analytics with personally identifiable information. Squarespace’s ability to use and share information collected by Squarespace Analytics about your visits to this Site is restricted by the Squarespace’s Terms of Service and Privacy Policy.
Marketing
We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications. These communications may be sent in various forms, including mail, SMS, and email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.
You may opt-out of receiving marketing communications from us at any time by contacting us using the details set out in the “How to contact us” section below.
In addition, we may also use your personal information or disclose your personal information to third parties for the purposes of advertising, including online behavioural advertising, website personalisation, and to provide targeted or retargeted advertising content to you (including through third party websites).
Links to third party sites
Aussie Lawn Specialists website(s) may contain links to websites operated by third parties. If you access a third party website through our website(s), personal information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third party provider or website and we are not responsible for the privacy policies or the content of any third party provider or website. Third party providers / websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.
Retention of personal information
We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.
How to access and correct your personal information
It is an important to us that your Personal Information is up to date. Aussie Lawn Specialists will take reasonable steps to ensure your personal information is accurate, complete and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
If you wish to make a request to access and / or correct the personal information we hold about you, you should make a request by contacting us and we will usually respond within 10 business days.
User rights
All customers and Site visitors have the right to:
1. Request confirmation as to whether or not personal information concerning you is being processed, and access your stored personal information, together with supplementary information.
2. Request a copy of personal information you directly volunteer to us in a structured, commonly used and machine-readable format.
3. Request rectification of your personal information that is in our control.
4. Request erasure of your personal information that is in our control.
5. Request we terminate the processing of your personal information.
6. Request we restrict the processing of your personal information.
7. Lodge a complaint with a supervisory authority.
However, please note that these rights are not absolute, and may be subject to our own legitimate interests and regulatory requirements.
Enquiries and complaints
For complaints about how Aussie Lawn Specialists handles, processes or manages your personal information, please contact the business owner using the contact information on our website. Note we may require proof of your identity and full details of your request before we can process your complaint.
Please allow up to 10 business days for Aussie Lawn Specialists to respond to your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with our response to a complaint, you have the right to contact the Office of Australian Information Commissioner (at www.oaic.gov.au/) to lodge a complaint.
Policy updates
We reserve the right to periodically amend or revise this Privacy Policy; material changes will be effective immediately upon the display of the revised Privacy policy. The last revision will be reflected at the top of this page. Your continued use of our services, following the notification of such amendments on our website, constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.
How to contact us
If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows:
info@aussielawnspecialists.com.au
Contact number
0444 537 498